Refund Policy

At Aryavig, we are committed to delivering exceptional digital services while maintaining transparent and equitable business practices. Given the custom nature of our work, which requires significant technical expertise, dedicated resources, and time investment, we have established this comprehensive refund policy to clearly outline the parameters governing financial transactions.

1. General Refund Eligibility Criteria

Refund requests cannot be accommodated under the following circumstances:

• Services already delivered or project milestones completed
• Work that has commenced following client authorization
• Change of client requirements or strategic direction post engagement
• Failure to provide necessary project assets, content, or timely feedback
• Project delays attributable to client side coordination issues
• Service dissatisfaction following formal project approval or acceptance
• Domain registrations or hosting services (subject to third party provider policies)
• Digital products or services already deployed to production environments

2. Digital Service Refund Provisions

Custom digital services are generally non-refundable once development or creative work has initiated, as resources have been allocated and work commenced based on client specifications.

This policy encompasses our core service offerings including:

• Custom website design and development
• Web application architecture and implementation
• Mobile and desktop application development
• Corporate branding and identity design
• User interface and experience design
• Software engineering and technical development
• Content creation and graphic design services
• Database architecture and system integration

3. Deposit & Advance Payment Terms

Initial deposits and advance payments are non-refundable as they secure project scheduling, resource allocation, and initial planning activities. These financial commitments enable us to reserve dedicated team capacity and decline competing project opportunities.

4. Infrastructure Service Refunds

Domain registration and web hosting services operate under strict non-refundable policies, in accordance with international registry regulations and provider terms of service.

5. Service Provider Initiated Termination

In exceptional circumstances where Aryavig is unable to complete project deliverables due to technical constraints or operational limitations:

• A proportional refund may be issued based on work completed versus project scope
• Refund calculations consider resources expended and deliverables provided
• All source code and project assets completed to date will be transferred to the client

6. Quality Assurance & Revision Framework

We maintain rigorous quality standards throughout our delivery process. Each service package includes clearly defined revision cycles to ensure final deliverables meet agreed specifications. Please note that revision requests and quality assurance processes are distinct from refund eligibility considerations.

7. Refund Request Procedure

To initiate a refund evaluation, please submit a formal request to:

Your submission must include the following information for processing:

• Complete legal name and business entity details
• Original invoice number and date of issuance
• Specific service(s) referenced in the request
• Detailed explanation supporting the refund petition
• Relevant supporting documentation or correspondence

All refund requests receive formal acknowledgment within 24 business hours and comprehensive evaluation within 3-7 business days. You will receive written notification of the determination along with detailed explanation of the decision.